Dietz AI Support

We're here to help

Dietz AI is a calorie and macro tracker with AI-powered meal scanning. If you need help, most common questions are answered below. If you can't find what you're looking for, contact us and we'll get back to you.

Contact Us

Email us and we'll typically respond within 1–2 business days. Please include your device model and OS version so we can help faster.
dietzai98@gmail.com

Frequently Asked Questions

How does AI meal scanning work?

Point your camera at a meal and Dietz AI estimates the food items and their calories and macros using AI. Estimates are approximate — you can always edit the results to match what you actually ate.

How do I manage or cancel my subscription?

Your access continues until the end of the current billing period.

How do I restore my purchase on a new device?

Sign in with the same account you used to subscribe, then open Dietz AI and go to Settings → Restore Purchases. Your subscription will be reactivated automatically.

My calorie or macro numbers look off. What can I do?

AI estimates are a starting point, not medical measurements. Tap any logged item to adjust the portion size, calories, or macros. The more you correct, the better your daily totals reflect reality.

How do I delete my account and data?

Open Settings → Account in the app and choose Delete Account. This permanently removes your data. You can also email us at dietzai98@gmail.com to request deletion.

Is Dietz AI a medical device?

No. Dietz AI is a general health and fitness tool for tracking food and workouts. It does not diagnose, treat, or prevent any medical condition, and it is not a substitute for professional medical or nutritional advice.

Privacy

For details on how we handle your data, see our Privacy Policy.